Shipping policy

Shipping Policy

Last updated: May 19, 2025

At Nuvotone, we are committed to delivering your orders efficiently and safely, both within India and internationally. Please review the details of our shipping policy below.

1. Domestic Shipping (Within India)

Shipping Locations

We deliver to most PIN codes across India through our trusted courier partners.

Shipping Charges

  • Free Shipping on all prepaid orders above INR 999

  • A standard shipping fee of INR 60 is applicable on orders below INR 999

  • Cash on Delivery (COD) may include an additional charge of INR 40, where available

Delivery Timeline

  • Orders are usually dispatched within 1–2 business days

  • Estimated delivery within 3–7 business days, depending on your location

Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery status.

Signature on Delivery

Goods must be signed for upon delivery. If you are unavailable, please suggest an alternative recipient (e.g., family member, neighbor, or colleague). Nuvotone is not liable for goods signed by an alternative person.

2. International Shipping

Shipping Locations

 

We currently ship to select international destinations including the USA, UK, Australia, Canada, and parts of Europe. If your country is not listed at checkout, please contact us directly.

Shipping Charges

  • Shipping fees are calculated at checkout based on destination, weight, and courier service

  • The shipping cost charged at checkout does not include any import duties, customs fees, or taxes

Customs and Duties

  • Your shipment may be subject to Customs Duty / Import Duty / VAT / Other applicable government taxes upon arrival

  • Please check your country’s official customs portal for an estimate

  • These charges are the responsibility of the customer and are not included in the order total

  • If the customer refuses to pay applicable customs/duties, return shipping and import fees will be deducted from any eligible refund

  • It is your responsibility to ensure that our products comply with your local cosmetic regulations

Delivery Timeline

  • Orders are processed within 2–3 business days

  • Estimated delivery: 7–21 business days, depending on customs clearance

Order Tracking

All international shipments include tracking. You will receive tracking details via email/SMS once dispatched.

3. Order Processing

  • Orders are processed Monday to Saturday (excluding public holidays)

  • Orders placed after 12 PM IST may be processed the next business day

4. Undeliverable Packages

In case of failed delivery due to incorrect address, unavailability, or customer refusal:

  • Domestic orders may be reattempted or returned to origin

  • International orders may incur return shipping or customs charges, which will be deducted from any refund (if applicable)

5. Delays

While we strive to meet estimated delivery times, unforeseen delays due to weather, courier availability, or customs clearance may occur. We appreciate your patience and understanding.

6. Contact Us

For shipping-related questions, please contact us: