Return Policy

At Nuvotone, customer satisfaction is our priority. We strive to bring you the highest quality Ayurvedic products crafted from pure, natural ingredients. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

• Items are eligible for a refund if they are unused, unopened, and in the same condition as received.
• Requests for refunds must be made within 15 days of receiving your order.

Refund Process

• Initiate a Request: To start a return, please contact our support team with your order details.
• Product Return: Once your return request is approved, please send the product to the address provided by our support team.
• Inspection and Approval: Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund.
• Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Non-Refundable Items

Certain items, including opened or used products, are non-refundable due to hygiene and quality concerns.

Damaged or Defective Products

If you receive a damaged or defective item, please reach out to us immediately. We will arrange for a replacement or refund as applicable.

For any questions regarding our refund policy, feel free to contact our customer service team. We’re here to assist you and ensure your experience with Nuvotone is positive and fulfilling.